"Hi. I would like a medium diet coke and a small fry."
"A diet coke please, and a small fry."
"$4.35. Drive up."
Nothing in reply, just a hand out the window to collect my money
"Here you go," I say.
No eye contact, just grabs my money. Gives me change.
"Have a nice day," I say.
No reply. Already talking in the microphone-thing. Never looks at me.
I pull up to the next window.
Another hand out the window with a bag and a drink. No eye contact.
"Hi," I say.
Nothing - she is talking to someone behind her.
Ahhh, eye contact.
"Hi. Can I talk to your manager?
Manager arrives at window.
Cars behind me, mad I'm sure.
I don't care.
"Hi," I say.
"I have an 18-month-old daughter in the back seat."
"She knows how to say please, thank you and you're welcome."
"I am making a promise today that I will not put up with anything
less than good manners, especially from people who are taking my money."
"If my baby can use her manners at the age of 18-months, I bet you can
teach your employees some common courtesy."
Diet coke is flat. Small fry cold. Service bad!
You know, we don't have to put up with it. I am passive with a capital P...but I think I've had it. We've let it slide too long. Kindness has to make a come-back! There has to be an expectation to provide service and offer a little common courtesy - at Saks Fifth Avenue, walking down the street and at the drive-thru!
I dare you: Ask for a smile with your next super-sized combo!